Use English to learn conflict resolution; use conflict resolution to improve English.

Business & Workplace Trainings


MSL at Work

Does your business or workplace include multicultural employees who must work together in English but…

  are non-native speakers of English?

  create or suffer from misunderstandings or conflicts?

  fail to communicate appropriately?

  have difficulty giving or receiving feedback?

Do you sweep these problems under the rug because they seem impossible to solve?

Many excellent cross-cultural consultants can prescribe strategies to help you address these cross-cultural communication challenges.


MSL takes a different approach.

As ESL (English as a Second Language) instructors with conflict resolution training and experience, we can go straight to your multicultural and multilingual employees with customized training in

  • the specific words, phrases and body language needed to avoid misunderstandings
  • conflict prevention and conflict resolution skills – targeted to your employees’ level of English
  • communication strategies to improve participation in teams and meetings
  • English language and cultural skills to improve giving & receiving feedback
  • presentation skills – as individual speakers or as members of a team or panel
  • E-mail etiquette
  • American humor at the workplace

Contact us to discuss a customized program for your multicultural and multilingual employees in...

  • English language and cross-cultural communication skills
  • Conflict prevention & resolution
  • Teams & Meetings
  • Feedback
  • Presentations
  • Email etiquette